No. | Noise & light symptom | Reason | Suggested solution |
---|---|---|---|
1 | red light flickers | 1.Key card is not cut from valid software; or key card has been encrypted correctly. 2. Door lock or access reader has problem on reading card. |
1.Contact supplier to encrypt key card or reissue a new valid key card for another try; 2. hold key card in good position to the sensor of door lock / access reader . |
2 | blue light*1+ beep*1 + red light*1 | Double lock of door lock is on but the key card has no right to open. | reissue a key card with right to open double lock |
3 | blue light*1 + beep*1 + red light*2 | 1. Key card is expired; 2. The time of door lock or access reader is incorrect |
1.to reissue a valid key card; 2. clock the door lock / access reader by handheld terminal or clock card. |
4 | blue light*1 + beep*1 + red light*3 | Room number of key card doesn’t match the lock. | 1.Reissue a key card with correct room; 2.program the lock or access reader with by correct install card(installation card) or handheld terminal |
5 | blue light*1 + beep*1 + red light*4 | The valid start time of door lock or access reader is later than the start time of this card.(We call it "Card is replaced.") | 1.reissue a valid card for another try; 2.step: "system maintenance" ->"card replacement" -> set an early "Replacement Time" and then issue relative "Replacement Card" -> swipe "Authorised Card" on the lock then swipe this "Replacement Card" on the lock to reset the start time of the lock. |
6 | blue light*1 + beep*2 + red light*4 | key card has been reported lost. | 1.Reissue a new valid key card; 2.Cancel report lost for this card.(step: “Card management” -> "Report lost Card" -> "assign: cancel report lost card" -> press Button "Issue Report Lost Card" -> swipe "Authorised Card" on the lock or access reader -> swipe this "Cancel Report Lost Card" on the lock or access reader to do the canceling) |
7 | blue light*1 + beep*1 + red light*5 | The card is not issued from valid Jktech software. | Issue a valid key card from valid Jktech software:L4 offline locking management system or L6 bluetooth mobile key locking management system. |
8 | blue light*1 + beep*1 + red light*6 | management card, like clock card, instal card, stop card and so on which needs "Authorized Card" to authorise first. | swipe "Authorised Card" on door lock or access reader first -> then swipe other management cards. |
9 | blue light*1 + beep*1 + red light*8 | Door lock or access reader is under stop mode, only master card, emergency card or mechanical key can open. | Swipe "Authorised card" and then swipe "Stop Card" again to cancel stop mode on door lock or access reader if necessary. |
10 | blue light*1 + beep*1 | Door lock or access reader can be opened normally | normal |
11 | blue light*1 + beep*1 + Red*1+ beep*3 | Lock is in low battery status although it can be opened by key cards for 50 times. From 51th opening door lock, all valid key cards must swipe 3 times to open the lock until the batteries used up.(This is a reminder for administrator to change batteries) | replace the old batteries with new ones ASAP |
12 | blue light*1 + beep*2 | The door is open by "Temporary Guset Card". (how to generate: swipe a "Spare Card" cut from JKtech software on door lock -> swipe any blank card with JKtech encryption -> then this blank card becomes a "Temporary Guset Card".) | Suggestion: User should make a spare card in case of the power cut or system breaks down.(at that moment user cannot issue key cards by system normally.) |
13 | blue light*1 + short beep*1 + long beep*1 | electronic hotel lock or access reader is programed successful by "Authorized card" or "Clock Card" or "installation card" or handheld terminal. | normal |
14 | red light flickers in every 5 seconds when swiping key card | Lock is double locked but the key card does not have the right to open. | issue a valid key card with right to open double lock(privacy) |
15 | red and blue light flickers with alarm | Door lock doesn’t close properly and the latches are pressed by door frame, triggering the embedded alarm switch. | Close the door properly and let the latches retract into mortise normally. |
16 | red light is solid on | When user open door lock by metal key or do the munipulation of compulsory authorization. | normal |
17 | beep*1 + blue light*1 + short beep*2 | The lock is under stay open mode so no need to swipe key card to open door. | normal |