|No.||Noise & light symptom||Reason||Suggested solution|
|1||red light flickers||1.Key card is not cut from valid software; or key card has been encrypted correctly.
2. Door lock or access reader has problem on reading card.
|1.Contact supplier to encrypt key card or reissue a new valid key card for another try;
2. hold key card in good position to the sensor of door lock / access reader .
|2||blue light*1+ beep*1 + red light*1||Double lock of door lock is on but the key card has no right to open.||reissue a key card with right to open double lock|
|3||blue light*1 + beep*1 + red light*2||1. Key card is expired;
2. The time of door lock or access reader is incorrect
|1.to reissue a valid key card;
2. clock the door lock / access reader by handheld terminal or clock card.
|4||blue light*1 + beep*1 + red light*3||Room number of key card doesn’t match the lock.||1.Reissue a key card with correct room;
2.program the lock or access reader with by correct install card(installation card) or handheld terminal
|5||blue light*1 + beep*1 + red light*4||The valid start time of door lock or access reader is later than the start time of this card.(We call it "Card is replaced.")||1.reissue a valid card for another try;
2.step: "system maintenance" ->"card replacement" -> set an early "Replacement Time" and then issue relative "Replacement Card" -> swipe "Authorised Card" on the lock then swipe this "Replacement Card" on the lock to reset the start time of the lock.
|6||blue light*1 + beep*2 + red light*4||key card has been reported lost.||1.Reissue a new valid key card;
2.Cancel report lost for this card.(step: “Card management” -> "Report lost Card" -> "assign: cancel report lost card" -> press Button "Issue Report Lost Card" -> swipe "Authorised Card" on the lock or access reader -> swipe this "Cancel Report Lost Card" on the lock or access reader to do the canceling)
|7||blue light*1 + beep*1 + red light*5||The card is not issued from valid Jktech software.||Issue a valid key card from valid Jktech software:L4 offline locking management system or L6 bluetooth mobile key locking management system.|
|8||blue light*1 + beep*1 + red light*6||management card, like clock card, instal card, stop card and so on which needs "Authorized Card" to authorise first.||swipe "Authorised Card" on door lock or access reader first -> then swipe other management cards.|
|9||blue light*1 + beep*1 + red light*8||Door lock or access reader is under stop mode, only master card, emergency card or mechanical key can open.||Swipe "Authorised card" and then swipe "Stop Card" again to cancel stop mode on door lock or access reader if necessary.|
|10||blue light*1 + beep*1||Door lock or access reader can be opened normally||normal|
|11||blue light*1 + beep*1 + Red*1+ beep*3||Lock is in low battery status although it can be opened by key cards for 50 times. From 51th opening door lock, all valid key cards must swipe 3 times to open the lock until the batteries used up.(This is a reminder for administrator to change batteries)||replace the old batteries with new ones ASAP|
|12||blue light*1 + beep*2||The door is open by "Temporary Guset Card". (how to generate: swipe a "Spare Card" cut from JKtech software on door lock -> swipe any blank card with JKtech encryption -> then this blank card becomes a "Temporary Guset Card".)||Suggestion: User should make a spare card in case of the power cut or system breaks down.(at that moment user cannot issue key cards by system normally.)|
|13||blue light*1 + short beep*1 + long beep*1||electronic hotel lock or access reader is programed successful by "Authorized card" or "Clock Card" or "installation card" or handheld terminal.||normal|
|14||red light flickers in every 5 seconds when swiping key card||Lock is double locked but the key card does not have the right to open.||issue a valid key card with right to open double lock(privacy)|
|15||red and blue light flickers with alarm||Door lock doesn’t close properly and the latches are pressed by door frame, triggering the embedded alarm switch.||Close the door properly and let the latches retract into mortise normally.|
|16||red light is solid on||When user open door lock by metal key or do the munipulation of compulsory authorization.||normal|
|17||beep*1 + blue light*1 + short beep*2||The lock is under stay open mode so no need to swipe key card to open door.||normal|